Privacy Policy

1. Introduction

Welcome to gardenuae.org. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our smart garden technology services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

We collect several types of information from and about users of our services:

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request consultations or quotes
• Register for an account
• Contact us via email or phone
• Sign up for newsletters or updates

This information may include your name, email address, phone number, postal address, and property details.

2.2 Garden and System Data

Our smart garden systems collect the following data:

• Soil moisture levels
• Temperature and humidity readings
• Water usage and irrigation patterns
• pH levels and soil composition data
• Weather data integration
• System performance metrics
• Device status and error logs
• User preferences and settings

2.3 Technical Data

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits

3. How We Use Your Information

We use the information we collect for various purposes:

3.1 Service Delivery

• To provide and maintain our smart garden systems
• To optimize irrigation schedules and system performance
• To monitor system health and diagnose technical issues
• To send alerts and notifications about your garden
• To provide customer support

3.2 Communication

• To respond to your inquiries and requests
• To send you technical notices and support messages
• To provide updates about our services
• To send newsletters and marketing materials (with your consent)

3.3 Improvement and Analytics

• To analyze system performance and usage patterns
• To improve our products and services
• To develop new features and functionality
• To conduct research and analytics

3.4 Legal and Security

• To comply with legal obligations
• To protect our rights and property
• To prevent fraud and ensure security
• To enforce our terms and conditions

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share data with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers
• Data analytics services
• Weather data providers
• Customer support tools
• Email communication services

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Garden system data may be retained for historical analysis and system optimization purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about our use of cookies, please see our Cookie Policy.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

12. Marketing Communications

With your consent, we may send you marketing emails about our products and services. You can opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly
• Updating your communication preferences in your account settings

Note that you will still receive essential service-related communications even if you opt out of marketing messages.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new privacy policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

We encourage you to review this privacy policy periodically.

14. California Privacy Rights

If you are a California resident, you have specific rights regarding access to your personal information under the California Consumer Privacy Act (CCPA). Please contact us to exercise these rights.

15. European Economic Area (EEA) Users

If you are in the EEA, you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your data based on:

• Your consent
• Contract performance
• Legal obligations
• Legitimate interests

16. Do Not Track Signals

We currently do not respond to "Do Not Track" signals from web browsers. We await the development of a uniform standard for how such signals should be interpreted.

17. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.

18. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Email: [email protected]
Phone: +971 4 885 8889
Address: Dubai Investment Park, Dubai, United Arab Emirates

19. Supervisory Authority

If you are in the EEA, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law.

20. Your Consent

By using our website and services, you consent to our privacy policy and agree to its terms.