Terms and Conditions

1. Agreement to Terms

By accessing and using the gardenuae.org website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our website or services.

2. Use License

Permission is granted to temporarily access the materials on gardenuae.org's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to reverse engineer any software contained on gardenuae.org's website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or mirror the materials on any other server

3. Services Description

gardenuae provides smart garden technology solutions including but not limited to:

• Automated irrigation systems
• Soil monitoring sensors and analytics
• Climate control for greenhouses
• Weather integration services
• Remote monitoring and control systems
• Installation and maintenance services

4. User Obligations

When using our services, you agree to:

• Provide accurate and complete information during registration and consultation
• Maintain the security of your account credentials
• Follow all installation and operation instructions provided
• Notify us immediately of any system malfunctions or issues
• Allow authorized personnel access to installation sites when necessary
• Comply with all applicable local laws and regulations

5. Installation and Setup

Our installation services are subject to the following terms:

• Site assessment must be completed before installation
• Customer must provide necessary access to installation areas
• Installation timeline is an estimate and may vary based on site conditions
• Customer is responsible for providing electrical power and water connections as specified
• Any modifications to existing irrigation systems may incur additional charges

6. Payment Terms

Pricing for our products and services is as follows:

• All prices are quoted in UAE Dirhams unless otherwise specified
• Deposits may be required for certain installations
• Full payment is due upon project completion unless otherwise agreed
• Late payments may incur additional fees
• Prices are subject to change without notice

7. Warranties

We provide the following warranties on our products and services:

• Hardware components are covered by manufacturer warranties
• Installation workmanship is warranted for 12 months from completion date
• Software systems receive regular updates and maintenance
• Warranties do not cover damage from misuse, accidents, or unauthorized modifications
• Warranty claims must be reported within 30 days of discovery

8. System Performance

While we strive for optimal system performance, we cannot guarantee:

• Uninterrupted system operation
• Error-free software performance
• Specific plant growth or health outcomes
• Exact water savings percentages
• Immunity from external technical issues or internet outages

9. Maintenance and Support

System maintenance and support terms include:

• Regular maintenance schedules will be provided after installation
• Technical support is available during business hours
• Emergency support may be available for critical issues
• Software updates are provided automatically when available
• Additional support services may be available for a fee

10. Data Collection and Use

Our systems collect data about your garden conditions including:

• Soil moisture levels
• Temperature and humidity readings
• Water usage statistics
• System performance metrics
• User preferences and settings

This data is used to optimize system performance and improve our services. See our Privacy Policy for detailed information about data handling.

11. Intellectual Property

All content, features, and functionality on our website and in our systems, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of gardenuae or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

12. Limitation of Liability

To the maximum extent permitted by applicable law, gardenuae shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Damage to plants or property beyond the cost of our services
• Issues caused by acts of nature, power failures, or internet outages
• Problems resulting from customer misuse or unauthorized modifications

13. Indemnification

You agree to indemnify, defend, and hold harmless gardenuae and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of our services.

14. Cancellation and Refunds

Our cancellation and refund policy is as follows:

• Service cancellations must be made in writing
• Deposits are non-refundable once installation has begun
• Refunds for defective products will be processed according to warranty terms
• Cancellation fees may apply based on project stage
• Refund requests will be evaluated on a case-by-case basis

15. Termination

We reserve the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the services will immediately cease.

16. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

17. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

• Good faith negotiations between the parties
• Mediation if negotiations fail
• Arbitration in Dubai, UAE if mediation is unsuccessful
• Courts of Dubai, UAE as a final resort

18. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

19. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

20. Entire Agreement

These Terms constitute the entire agreement between you and gardenuae regarding the use of our website and services, superseding any prior agreements between you and gardenuae relating to your use of the services.

21. Contact Information

If you have any questions about these Terms, please contact us:

Email: [email protected]
Phone: +971 4 885 8889
Address: Dubai Investment Park, Dubai, United Arab Emirates

22. Acknowledgment

By using our services, you acknowledge that you have read these Terms and Conditions and agree to be bound by them.